Account Deletion
Koin Credit Union allows users to request the deletion of the account created within the Koin Credit Union Mobile App. To ensure the security of your personal and financial information, all account deletion requests are reviewed and verified by our administrative team.
How to Request Account Deletion
To request deletion of your account, please contact us using the information below:
Contact Person: Erik Villalta
Email: memberservices@koincu.org
Phone: (615)251-2089
Please include the email address used to register in the app so we can properly verify your identity and process your request.
What Information Will Be Deleted
Once your request has been verified and approved, the following information will be deleted:
• User profile and account information created within the app
• App preferences and settings
• Associated access credentials and digital identifiers
Information That May Be Retained
Certain information may be retained for legal, regulatory, or audit purposes, as required by applicable laws.
Processing Time
Account deletion requests are typically processed within 7 to 30 days after verification.
For more information on how your data is handled, please review our Privacy Policy
If you have questions or need assistance, please contact us using the details above.